383: Service Operations Management
Description
The service industry accounts for about 75% of the US employment and almost 60% of all personal consumption. This course will explore the service industries in the US (e.g., transportation, health care, retailing, restaurants, education, emergency services) with a view toward developing models that allow planners to reduce costs and enhance customer service. Topics to be covered include facility location planning for services (e.g., ambulances, fire stations, repair facilities), workforce planning and scheduling, yield and demand management, queuing analysis and design of waiting lines, call center management, airline crew scheduling, auctions and the impact of the Internet on services.
Prerequisites
313 and 315; 310 for Manufacturing Engineering majors
Offerings
Instructor(s)
File(s)
Textbook(s)
